We’ve noticed it, and we’re sure you have too: Celebrities are now using their social media accounts to hand out their phone numbers. Justin Bieber, Jeff Goldblum and Ashton Kutcher are just some of the well-known names offering up what appears to be instant, personal...

When it comes to making sales, customer engagement is key. But if your website is your main sales channel, talking to prospects can be difficult. Even if you don't have a very technical product people thinking of buying from you will often have questions. Of course a...

You know me, I love sales! And so it's often the topic of the books and videos that I watch. I’ve read some fascinating sales and business books over the years. There’s a wealth of literature available that can help you to become more successful, better connected and...

October and November present a number of key opportunities for businesses small and large to boost their sales. National events like Halloween and Bonfire Night are celebrated by millions of people across the country (and beyond). And with these celebrations comes...

In 2016, the number of businesses in the UK reached a record high of 5.5 Million, a 23% increase from 2010. Of these, 99.3% were small businesses. However, given the clear business growth over the last seven years, one in four small businesses fold within five years,...

For the last 10 years, David Standing and his team at Accordant Partners have helped hundreds of clients unlock their business success by generating more enquiries, sales and profits. He’s worked alongside businesses both big and small, using a clear, effective model...

With the implementation of live chat, there is a greater chance of being cost effective as compared to conventional customer support methods. Live chat offers many benefits which include cost reduction without compromising the quality of support. Today, every business...

We’ve all been there. The meeting’s gone well, your prospect seems enthusiastic and you're confident that within a week, a significant sale will be made. Like any pro, you closed the conversation with a follow-up phone call scheduled in and have even sent a friendly...

Live Chat is  starting to change the face of business. There have been recent studies conducted on Live Chat to determine the effect that it is having on online businesses and customer satisfaction. The results indicated that Live Chat is generally preferred by the...

There's no denying that social media is here to stay. Just as businesses 15 years ago had to start setting up websites to keep up with the crowd, you now need to invest in social media if you want to compete. What's the role of social media in business today, and how...